4. Terms of Service

 

Welcome to Monroe & Mae Vancouver.

These Terms of Service apply to your use of monroeandmae.com and to all purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

Online store terms

By using this website, you confirm that you are at least the age of majority in your province or territory of residence. Alternatively, you confirm that you have permission from a parent or legal guardian to use this website.

You must not use our website or products for any illegal or unauthorised purpose.

Product information

We make every reasonable effort to display product descriptions, colours, sizes, images and other details as accurately as possible.

However, colours and other visual details may appear slightly different depending on your device, screen settings and lighting conditions.

Product descriptions, prices and availability may be changed at any time without prior notice.

Pricing

All applicable prices are displayed on our website and may change from time to time.

We reserve the right to correct errors relating to prices, product information, promotions or availability.

If an order is affected by an obvious pricing, product or listing error, we may contact you to correct the issue. We may also cancel the affected order and issue a full refund to the original payment method.

Orders

When placing an order, you agree to provide information that is current, complete and accurate.

After submitting your order, you will receive an order confirmation by email.

An order confirmation does not guarantee that your order has been accepted. We may be unable to accept an order due to payment issues, unavailable stock, pricing errors, incorrect address information, suspected fraud or other reasonable circumstances.

Refusal or cancellation of orders

We reserve the right to refuse, cancel or limit an order when reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information

2. Payment issues

3. Suspected fraud or unauthorised activity

4. Product availability issues

5. Pricing, promotion or listing errors

6. Unusual or excessive order activity

7. Suspected resale or misuse of our services

If we cancel an order after payment has been collected, we will issue a refund to the original payment method.

Shipping

Shipping and delivery times are estimates only and are not guaranteed.

Please review our Shipping Policy for complete information about processing times, estimated delivery times, carriers and direct supplier shipping.

Some orders may be shipped directly by our suppliers or fulfilment partners, including suppliers located outside Canada.

Returns and refunds

Returns, exchanges and refunds are handled in accordance with our Returns and Refund Policy.

Nothing in these Terms of Service limits any rights or remedies available to you under applicable Canadian federal, provincial or territorial consumer protection laws.

Payment

We accept the secure payment methods displayed during checkout.

Available payment methods may include credit cards, Apple Pay, Google Pay, Shop Pay and other supported payment options.

By submitting payment information, you confirm that you are authorised to use the selected payment method and that the information provided is accurate.

Account information

You agree to provide current, complete and accurate account, contact, billing and shipping information for all purchases.

If you create an account through our website, you are responsible for keeping your login credentials confidential and secure.

You are also responsible for activity performed through your account unless that activity results from circumstances beyond your reasonable control.

Please contact us immediately if you believe your account has been accessed or used without your permission.

Website content and intellectual property

Unless stated otherwise, all content on this website—including text, images, graphics, logos, product descriptions, branding and page layouts—is owned by or licensed to Monroe & Mae Vancouver or its content providers.

You may not copy, reproduce, modify, publish, distribute, sell or commercially use our content without prior written permission.

Prohibited use

You must not use our website:

1. For unlawful, fraudulent or unauthorised purposes

2. To violate any applicable laws or regulations

3. To infringe our intellectual property rights or the rights of another party

4. To upload or transmit viruses, malware or other harmful code

5. To collect or track another person’s personal information without authorisation

6. To interfere with the website’s security, operation or performance

7. To submit false, deceptive or misleading information

8. To impersonate another person or organisation

9. To attempt to gain unauthorised access to our systems or accounts

10. To misuse our website, products or services

We reserve the right to restrict or terminate access to our website if these restrictions are violated.

Third-party tools and links

Our website may provide access to third-party tools, websites, services or content.

We do not control and are not responsible for third-party websites, services, content, availability, security or privacy practices.

Your use of third-party websites and services is subject to the terms and policies of those third parties and is at your own risk.

Limitation of liability

To the maximum extent permitted by applicable law, Monroe & Mae Vancouver will not be liable for indirect, incidental, special, exemplary or consequential losses arising from your use of—or inability to use—our website, products or services.

Nothing in these Terms of Service excludes or limits any liability, right or remedy that cannot legally be excluded or limited under applicable Canadian federal, provincial or territorial law.

Indemnity

To the maximum extent permitted by applicable law, you agree to indemnify and hold Monroe & Mae Vancouver harmless from claims, losses, liabilities or expenses arising from:

1. Your material breach of these Terms of Service

2. Your unlawful use of our website

3. Your violation of applicable law

4. Your infringement of another party’s rights

This section does not apply where a claim, loss, liability or expense results from the actions, negligence or legal responsibility of Monroe & Mae Vancouver.

Changes to these terms

We may update these Terms of Service periodically to reflect changes to our website, services, business practices or legal obligations.

Updated terms will be posted on this page, and the “Last updated” date will be changed accordingly.

Your continued use of our website after updated terms take effect constitutes acceptance of those changes, where permitted by applicable law.

Contact us

For questions about these Terms of Service, please contact us:

Monroe & Mae Vancouver
Email: info@monroeandmae.com
Website: monroeandmae.com