3. Privacy Policy

 

This Privacy Policy explains how Monroe & Mae Vancouver collects, uses, discloses and protects your personal information when you visit or make a purchase through monroeandmae.com.

By using our website, you acknowledge the practices described in this Privacy Policy. Where consent is required by applicable law, we will ask for your consent before collecting, using or sharing your personal information.

Information we collect

When you visit our website, contact us or place an order, we may collect information such as:

1. Your full name

2. Your email address

3. Your telephone number

4. Your billing address

5. Your shipping address

6. Your order and purchase details

7. Payment confirmation and transaction details

8. Device and browser information

9. Your IP address

10. Website activity, including pages viewed and products added to your cart

11. Communications you send to our customer support team

We only collect personal information that is reasonably necessary to operate our store, process orders, improve our website, prevent fraud and provide customer service.

How we use your information

We may use your personal information to:

1. Process and fulfil your orders

2. Send order confirmations and shipping updates

3. Respond to customer service requests

4. Manage returns, refunds, cancellations and exchanges

5. Improve our website and shopping experience

6. Detect and prevent fraud, misuse or security issues

7. Send marketing emails when you have provided consent or when otherwise permitted by law

8. Maintain business and transaction records

9. Comply with applicable legal, regulatory and tax obligations

10. Protect our rights, customers and business operations

We will not use your personal information for unrelated purposes without obtaining additional consent where required by law.

Shopify

Our online store is hosted by Shopify.

Shopify provides the ecommerce platform that allows us to offer and sell our products and services.

Your personal information may be stored or processed through Shopify’s data storage systems, databases, applications and service providers.

Shopify handles personal information in accordance with its own privacy practices and applicable legal obligations.

Payments

Payments are processed securely through trusted third-party payment providers.

Monroe & Mae Vancouver does not directly store your complete credit or debit card details.

Depending on the payment method selected at checkout, your payment may be processed by credit card networks, Apple Pay, Google Pay, Shop Pay or another secure payment service displayed at checkout.

These payment providers process your information in accordance with their own privacy policies and security practices.

Sharing your information

We may share personal information with trusted service providers when reasonably necessary to operate our business and provide our services.

These service providers may include:

1. Shopify

2. Payment processors and financial institutions

3. Shipping carriers and delivery partners

4. Suppliers and fulfilment partners

5. Customer support platforms

6. Email marketing providers

7. Analytics and website-performance services

8. Fraud-prevention and security providers

9. Professional advisers or government authorities where required by law

We only share the information reasonably necessary for these parties to perform their services, process orders or help us meet our legal obligations.

We do not sell your personal information.

Direct supplier fulfilment

Some orders may be shipped directly by our suppliers or fulfilment partners, including suppliers located outside Canada.

To process and deliver your order, we may provide these suppliers with relevant information, including your name, shipping address, contact information and order details.

We only provide information that is reasonably necessary to prepare, ship and deliver your order.

International processing

Some of our suppliers, service providers and technology partners may be located outside Canada, including in China and other countries.

As a result, your personal information may be processed or stored outside your province, territory or country of residence. When information is processed in another country, it may be subject to the laws of that jurisdiction and accessible to local courts, governments or law-enforcement authorities where legally required.

We take reasonable steps to work with reputable service providers and safeguard personal information transferred outside Canada.

Marketing emails

If you subscribe to our mailing list or otherwise provide legally valid consent, we may send you information about new arrivals, special offers, sale events and store updates.

Our marketing messages will identify Monroe & Mae Vancouver and provide a working unsubscribe option.

You may unsubscribe at any time by selecting the unsubscribe link included in our marketing emails or by contacting us at:

info@monroeandmae.com

Your unsubscribe request will be processed in accordance with applicable Canadian anti-spam laws.

Cookies and similar technologies

Our website may use cookies and similar technologies to:

1. Keep the website functioning properly

2. Remember your preferences

3. Maintain your shopping cart

4. Support secure checkout functionality

5. Analyse website traffic and performance

6. Understand how visitors use our website

7. Support advertising and marketing activities, where permitted

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

Where required by applicable law, we will request consent before using non-essential cookies.

Data security

We take reasonable administrative, technical and organisational measures to protect your personal information against loss, theft, misuse, unauthorised access, disclosure, alteration and destruction.

However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.

We use established platforms and trusted service providers to help protect your personal information.

Data retention

We retain personal information only for as long as reasonably necessary to:

1. Provide our products and services

2. Process and manage orders

3. Handle customer service requests

4. Maintain required business and transaction records

5. Comply with legal, regulatory and tax obligations

6. Prevent fraud and resolve disputes

7. Enforce our agreements and protect our legal rights

When personal information is no longer reasonably required, we will delete, anonymise or securely dispose of it, subject to applicable legal and recordkeeping requirements.

Your privacy rights

Depending on your location and the laws that apply, you may have the right to:

1. Request access to the personal information we hold about you

2. Request correction of inaccurate or incomplete information

3. Ask how your information has been used or disclosed

4. Withdraw your consent, subject to legal or contractual restrictions

5. Request deletion of your information in certain circumstances

6. Raise a concern or challenge our compliance with applicable privacy laws

Withdrawing consent may affect our ability to provide certain products or services, such as processing or delivering an active order.

To submit a privacy request, contact us at:

info@monroeandmae.com

We may need to verify your identity before processing your request.

Third-party links

Our website may contain links to third-party websites or services.

Monroe & Mae Vancouver is not responsible for the content, security or privacy practices of third-party websites. We recommend reviewing the privacy policy of any third-party website you visit.

Children’s privacy

Our website and products are not intended for children who are not legally able to make purchases independently.

We do not knowingly collect personal information from children without the consent of a parent or legal guardian where such consent is required by law.

If you believe a child has provided us with personal information without appropriate consent, please contact us so we can review and address the situation.

Changes to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services or legal obligations.

Any updated version will be posted on this page. The “Last updated” date at the top of the policy will be changed when updates are made.

Contact us

For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact us:

Monroe & Mae Vancouver
Email: info@monroeandmae.com
Website: monroeandmae.com